Terms of service
As of: 6 Oct 2026
The German version prevails.
§ 1 Scope
These terms apply to contracts for the use of Klarto between EppLab Studio, owner Karahan Osman, Marie-Kurz-Hof 15, 72762 Reutlingen (provider), and the customer. Deviating terms of the customer only apply if the provider agrees to them in writing.
The offer is aimed at entrepreneurs within the meaning of § 14 BGB (German Civil Code).
[OFFEN] Clarify whether the Free plan is also open to consumers. If so, add cancellation information and consumer rules.
§ 2 Services
Klarto is software provided as a service (SaaS): video and audio in the browser or as an app for macOS and Windows, chat, knowledge per room and an AI that can be brought into the meeting. The scope depends on the chosen plan.
Klarto is in beta. Features may change. Integrations with tools such as Confluence, Jira, Notion, Google Workspace and Microsoft 365 are in progress and only become part of the contract once they are available.
§ 3 AI features
The AI is always labelled as AI in Klarto (Art. 50 AI Act). It only speaks in a meeting once the person chairing the meeting approves it, and it only accesses rooms and sources the meeting is authorised to access.
Answers of the AI may be incomplete or incorrect. The customer checks them before using them. The sources in the answers help with this.
§ 4 Conclusion of contract and account
Use requires an account. Guests also take part with their own account. The Team plan is concluded online, Enterprise via a framework contract. The customer keeps access data secret and informs the provider immediately of any misuse.
§ 5 Trial period
The customer can test the Team plan for 14 days free of charge and with full functionality. Afterwards, the customer concludes a contract or uses the Free plan.
[OFFEN] Confirm the transition after the trial (pricing draft: “then contract or automatically Free”).
§ 6 Prices and payment
The prices in the plan overview apply plus statutory VAT. Team costs €8.90 per user and month billed annually and €10.90 billed monthly, for 3 users or more. Enterprise is agreed individually. If a quota is used up, meetings continue; only the AI pauses until the next month.
[OFFEN] Define payment method, due dates and invoicing. The payment provider must be consistent with “only service providers from the EU”.
§ 7 Term and termination
With monthly billing, the contract can be terminated at the end of the current month. With annual billing, the term is twelve months. Free can be ended at any time. The right to extraordinary termination remains unaffected.
[OFFEN] Define renewal and notice period for annual contracts.
§ 8 Customer obligations
The customer only uses Klarto lawfully. Before transcripts are created, the customer informs the participants and obtains their consent where necessary. The customer involves its employee representatives where required.
§ 9 Data protection and processing
The data processing agreement (DPA) applies to personal data that the provider processes on behalf of the customer. The customer is the controller and stays in control of the data. On the customer’s request, the provider deletes the data in accordance with the GDPR.
Audio and video are not stored. Transcripts are only stored if the customer approves and enables this.
§ 10 Availability
The provider aims for high availability. A specific availability is only agreed in a service level agreement in the Enterprise plan.
§ 11 Liability
The provider is liable without limitation for intent and gross negligence, for injury to life, body or health and under the German Product Liability Act. In the case of slight negligence, the provider is only liable for breaches of essential contractual obligations and limited to the foreseeable damage typical for the contract.
§ 12 Changes to these terms
The provider announces changes at least six weeks in advance in text form. If the customer does not object before they take effect, they are deemed accepted. The provider points out this consequence in the announcement.
§ 13 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for merchants is Reutlingen. If a provision is invalid, the remainder of the contract remains valid.